Refunds and Cancellations Policy

At Shiny Line Auto Repair, we strive to provide clear and fair policies regarding deposits for our services, including car servicing, repairs, bodywork, and alloy wheel refurbishment. Below are the details of our refunds and cancellations policy:

Deposit Refunds

Deposits paid towards our services are refundable, minus any applicable fees.

Cancellation Policy

• If You Decide Not to Proceed:
  • No Parts Ordered / Work Done: If you cancel within 24 hours of the agreed collection/delivery or 48 hours before the scheduled repair work, a £40.00 cancellation fee will be deducted from your deposit.
  • Parts Ordered / Work Conducted: If parts have been ordered or work has commenced, the refund will be minus the costs of parts, delivery, and any labor provided.

Charges

• Minimum Deduction: The minimum deduction from your deposit for last-minute cancellations (within 24 hours) is £40.00.
• Maximum Deduction: The maximum deduction or call-out fee is £80.00 (excluding parts ordered/services provided). This applies if a driver collects the vehicle, conducts a full inspection, and contacts the parts manufacturer, only for the customer to cancel last minute.

Additional Refunds

Customers will be fully refunded for any additional costs if they were charged for an Xpress or Super Xpress Service but the job is completed as a Standard Superior Service.

Late Cancellations

Cancellations must be made no later than 5:30 PM (Mon-Fri) and 2:30 PM on Saturdays, the day before repairs commence. If parts have been ordered, cancellations must be made at least 48 hours in advance. If a supplier cannot cancel parts within this timeframe, the customer will be responsible for all associated costs, including delivery.

Late Cancellation Fees

Cancellations made after the specified times will incur a charge of £40.00.

For any further questions about our refunds and cancellations policy, please feel free to contact us.